36 situational interview questionss

If you know your boss is 100% wrong about something, how would you handle this?

An answer that works well is: "It depends on the situation and the personality of the supervisor." To elaborate, give examples:

My present supervisor does not like to have his authority questioned. He's fairly new on the job and almost all of the people he supervises have been on the job longer than he has. He's never bothered to learn the procedures, how things are done or how the computer system works. But if any of us tell him that how he wants something done won't work, he gets extremely angry. So, I never tell him he's wrong. Never. Whatever he tells me to do, I smile and say "okay." Then if I know a way to get it done that will work, I do it that way, give him the results he wants and never tell him I didn't do it the way he told me to. He got the results and is happy. I saved myself the stress of being yelled at and gave him what he wanted, so I'm happy.

What are the Most Difficult Decisions to Make?

Give concrete examples of difficult situations that actually happened at work. Then discuss what you did to solve the problem. Keep your answers positive ("Even though it was difficult when Jane Doe quit without notice, we were able to rearrange the department workload to cover the position until a replacement was hired.") and be specific. Itemize what you did and how you did it.
The best way to prepare for questions where you will need to recall events and actions is to refresh your memory and consider some special situations you have dealt with or projects you have worked on. You can use them to help frame responses. Prepare stories that illustrate times when you have successfully solved a difficult situation.

What Problems Have You Encountered at Work and How Did You Deal With Them?

Review sample answers to the interview question "What problems have you encountered at work and how did you deal with them?" When you respond, be sure to include a positive outcome to the problems you reference in your answer.

• I feel that the best way to deal with any challenges is to meet them head on. When I found that one of my colleagues was saying things that weren't true behind my back, I went to him and talked it through. It turned out that he had misunderstood what I had said, and I was able to set the record straight with him, and my supervisor.
• "Once I found a major flaw in the work of one of the most senior members of the department, which could have been very costly to the company if it had been overlooked. I went directly to him, and called it to his attention so he could fix it before it affected the final outcome.

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